Reference

What You Agree To When You Use qqlucky8

These terms set out how your account works on qqlucky8 — from how we handle your DANA, OVO, and GoPay transactions to how we manage access, disputes, and account security.

DANA, OVO & GoPay coveredAccount security rulesIndonesia-region accessFair use policyDispute process
qqlucky8 What You Agree To When You Use qqlucky8
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Our support team is available around the clock via live chat on the qqlucky8 site. Raise a terms or account query and we will respond within the session.

Email Support

For written records of a terms dispute or account review request, email our team directly. We aim to respond within one business day for account-related matters.

Account Help Centre

Log in to your account and open the Help section to submit a formal terms query, request a data review, or flag a payment discrepancy tied to DANA, OVO, or GoPay.

ACCOUNT PROTECTION

How We Protect Your Account and Data

Data Handling

We collect only the account and payment data needed to process your DANA, OVO, or GoPay transactions and verify your identity. We do not sell your data to third parties.

Cookie Use

Our site uses session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings from your browser at any time.

Account Security

Every login triggers an OTP verification to your registered number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

We retain your account and transaction records for as long as required by applicable law. To request a copy of your data or ask for deletion, contact us via the Help Centre in your account.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most from players in Bandung and across Indonesia. For anything not covered here, our support team is one chat message away.

Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using our services is lawful where you are located.

Withdrawals to DANA, OVO, or GoPay require a verified account name that matches your registered profile. Unverified requests are held until you complete the identity check via the Help Centre.

Log in, open the Help Centre, and submit a data access request. We will compile your account and transaction records and send them to your registered contact within the timeframe local law requires.

We will always notify you through your registered account before a material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Sharing your account credentials, using automated tools to interact with the lobby, misrepresenting your identity during payment verification, or attempting to exploit a technical error are all breaches.

Contact our support team via live chat or email and request account closure. Any verified balance will be returned to your linked DANA, OVO, or GoPay wallet before the account is deactivated.