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How qqlucky8 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

DANA, OVO & GoPay transaction data protectedAccount access secured with OTP verificationData retention policy clearly statedContact path available for data requestsApplies to all supported Indonesia regions

Explore the Lobby Read FAQ

What Data We Collect and Why

qqlucky8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process transactions — your name, email address, and the e-wallet details you link (DANA, OVO, or GoPay). During normal use, we also log device type, session timestamps, and the pages you

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navigate inside the lobby. This data serves three purposes: keeping your account secure, processing deposits and withdrawals accurately, and meeting any reporting obligations that apply under local law in eligible regions. We do not sell your personal data to third parties. Payment transaction records — including
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amounts sent via OVO or received to your GoPay wallet — are retained for the period required by applicable financial regulations in Indonesia. Account profile data is kept for as long as your account remains active; if you close your account, we will delete or anonymise
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your personal data within the timeframe set by local law. Cookies are used to maintain your login session and remember your lobby preferences across visits. You can manage cookie settings through your browser at any time. Availability of all services depends on local law and eligible
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regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PERLINDUNGAN DATA AKUN

How We Protect and Manage Your Information

Account security starts at login — every session requires OTP verification sent to your registered number, so no one else can access your account even if they know your password. Data in transit between your device and our servers is encrypted using SSL. Inside the platform, access to personal data is restricted to the teams that need it to process your transactions or resolve a support request.

OTP Login Verification Every login triggers a one-time code to your registered number. This step blocks unauthorised access even when account credentials are compromised elsewhere.

SSL Encryption All data moving between your device and our platform travels over SSL-encrypted connections, covering your DANA, OVO, and GoPay transaction details end to end.

Data Retention Rules We keep your account data only as long as required — active accounts retain full records; closed accounts are anonymised within the period set by applicable local law.

Your Right to Access and Correct You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask us to delete your record. Contact support via live chat or email to start the process.

HUBUNGI TIM KAMI

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is available around the clock. Reach us through live chat inside your account dashboard, by email, or via WhatsApp — whichever works for you from Surabaya, Bandung, or anywhere else in Indonesia.

Live Chat Open your account dashboard and tap the chat icon. Our team responds around the clock for data queries, account questions, and wallet verification issues.

Email Support Send your data request or privacy concern to our support address. Include your registered account email so we can locate your record and respond promptly.

WhatsApp For quick questions about your DANA, OVO, or GoPay transaction records, reach us on WhatsApp. We handle data access requests through this channel as well.

Your Privacy Questions Answered

Below are the questions we hear most often about how your data is handled on qqlucky8. If your question is not covered here, reach our support team through live chat or email at any time.

We collect your name, email address, registered phone number, and the e-wallet details you link — DANA, OVO, or GoPay. Device type and session data are also logged during normal account use.

We do not sell your personal data. Data is shared only where required by law or with payment processors needed to complete your DANA, OVO, or GoPay transactions in supported regions.

Active account data is retained while your account is open. Payment records are kept for the period required by financial regulations in Indonesia. Closed accounts are anonymised within the timeframe local law requires.

Open a live chat from your account dashboard or send an email to our support address. Include your registered email so we can locate your record and process the request without delay.

Yes. Contact support via live chat or email with a deletion request. We will remove or anonymise your data within the period set by applicable local law after verifying your identity.

Cookies keep your login session active and remember your lobby preferences. You can adjust or block cookies through your browser settings at any time without losing access to your account.

How qqlucky8 Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Privacy

Your Privacy Questions Answered

01 What personal data does qqlucky8 collect when I open an account?

02 Does qqlucky8 share my data with third parties?

03 How long does qqlucky8 keep my account and transaction data?

04 How can I request a copy of the data qqlucky8 holds about me?

05 Can I ask qqlucky8 to delete my personal data?

06 How does qqlucky8 use cookies, and can I turn them off?

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